Shipping policy
Shipping Policy
At Black Smoke Threads, each piece is handcrafted with care and many of our products are made specifically for you. Please review our shipping information below before placing your order.
Processing & Production Times
Most Black Smoke Threads products are handmade to order. Production times vary depending on the item, customization, current order volume, and material availability.
Estimated turnaround times provided at the time of purchase are production estimates and do not include shipping/transit time.
If your order is needed by a specific date, please contact us before placing your order. While we will always do our best to accommodate deadlines, rush completion or delivery cannot be guaranteed unless specifically agreed upon.
Shipping
Orders are shipped to the address provided at checkout. Once your order has shipped, you will receive tracking information when available.
Shipping and delivery dates provided by the carrier are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside of Black Smoke Threads’ control.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has shipped, Black Smoke Threads cannot guarantee that the shipping address can be changed or the package rerouted.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Stolen or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and tracking process.
If your package appears to be delayed or lost in transit, please contact us and we will assist with the carrier’s claim or investigation process when applicable.
Black Smoke Threads is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen.
Damaged Shipments
If your order arrives damaged due to shipping, please contact Black Smoke Threads as soon as possible and provide photos of the packaging and damaged item. We will work with you and the shipping carrier to determine the appropriate resolution.
Please retain all original packaging until the claim has been resolved.
Custom & Made-to-Order Products
Because many Black Smoke Threads products are handcrafted and personalized, production times may vary. Quality craftsmanship is our priority, and we appreciate your patience while your order is being made.
Questions about an order or shipment? Please contact Black Smoke Threads and we’ll be happy to help.