Refund policy

CUSTOM ORDER & RETURN POLICY

Because each Black Smoke Threads product is handcrafted to order, all custom and personalized sales are final once production has begun. We do not accept returns or exchanges due to incorrect sizing, personalization choices, or changes of mind.

If we made an error with your order or you believe your item has a defect in materials or workmanship, please contact us within 7 days of delivery with photos of the issue. We will work with you to repair, replace, or remake the item when appropriate.

Sizing & Alterations:

Please carefully review all measurements before submitting your order. If an item does not fit due to measurements provided by the customer, we cannot offer a refund or replacement. When possible, we may be able to alter the item for an additional fee plus shipping.

Handmade Leather:

Genuine leather is a natural material. Variations in grain, texture, color, markings, scars, and other natural characteristics are expected and are not considered defects. Leather will also naturally develop wear and patina with use.

Cancellations:

Orders may be canceled for a full refund before materials have been cut or production has begun. Once production begins, the order is considered final.

If there is ever an issue with your Black Smoke Threads product, please reach out. We stand behind our craftsmanship and will make reasonable efforts to address legitimate workmanship issues.

To start a return, you can contact us at blacksmokethreads@gmail.com. Please note that returns will need to be sent to the following address: 1200 NE 102nd Pl, Kansas City, MO 64155.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at blacksmokethreads@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at blacksmokethreads@gmail.com.